This Advanced Technical Support Engineer (Data) position within the Advanced Technical Support (ATS) Team will be focused on providing level II technical support of network level and customer troubles within the TDS Consumer Network as well as anticipating and preventing faults within the network.

In this role you will:

Provide Level 2 and Level 3 support of the Data Network and Data Network products.
• This specifically includes:
•  Consumer and commercial DSL
• Dedicated broadband services over copper/fiber delivery
• SDI/MetroE services including Ethernet demarcation devices
• VoIP
• DWDM
• Routers (Cisco, Alcatel)
• Switches (Cisco Brocade, etc)
• Backhaul circuits

This position would require you to work out of a TDS location.*

Benefits:

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. Here is a sample of what we have to offer for full-time employees.

Insurance

Medical, Dental, Vision, and Life Insurance Eligible Immediately

Paid Time Off

Vacation, Personal Time, Sick Time, and Holidays

Investments

401K Eligible Immediately, Pension, and Flexible Spending Accounts

Additional Benefits

Education Assistance, Telephone and Internet Concessions and Recognition Programs

Join TDS Telecom at our virtual career fair event on October 13, 2020 from 12:00 pm – 3:00 pm CST. This is a great opportunity to chat with our recruiters about open positions and all that TDS has to offer! Follow the link to register today: http://gogoto.me/ev_xIlTzsR

• Provide leadership and guidance for fault resolution and prevention
• Provide input and feedback into fault resolution procedures across Network Operations
• Provide feedback into network designs, standard configurations, and operational procedures
• Effectively communicate technical network issues to management and adjacent teams
• Create, Maintain, and Edit network documentation to be used by Operational staff.

Required Qualifications:

Bachelor's degree or higher AND 4 + years experience in Voice/Data/Video networking OR 8 + years experience in Voice/Data/Video networking

Other Qualifications

• Strong IP routing knowledge and experience (Cisco, Alcatel)
• Transport/Access knowledge and experience (DWDM, SONET)
• Strong in VoIP Architectures and Protocols (SIP/H.248/Packet Cable)
• Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, T1, DS3, PRI, BRI, WiFi, WiMAX, PON, OCX, Ethernet.
• Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM.
• Voice Switching technologies including Legacy TDM and Softswitch technologies.
• TCP/IP technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP, etc.), subnetting, multicast, tunneling, bridging, MPLS, IP QoS, traffic engineering, VoIP and IPTV.
• Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications.
• Customer premises equipment including (but not limited to) Routers, PBX, Handsets, set-top boxes, home wiring concepts

Equal Opportunity Employer

At TDS, we believe that diversity makes us stronger.  We embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. We are stronger together!

If you wish to speak with us regarding assistance or an accommodation related to the application process, please contact us at careers@tdstelecom.com.