1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.
2. Perform office function's which may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.
3. Complete all required College training and responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.
4. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success.
5. Developmental Advising - Supporting Action/Task May Include:
- Work in collaboration with the deans, division staff, faculty, and student services staff to promote, facilitate and ensure seamless, student-centered service, and individual student success
- Determine appropriate academic or non-academic interventions based on individual student presenting issue
- Assist students in resolving any holds or institutional barriers that are impacting their success
- Work collaboratively with Western staff to implement and maintain a comprehensive relationship owner model designed to enhance retention for all students
- Engage in personal coaching sessions and refer to the appropriate on-campus and external resources.
- Utilize the established coaching model practices with all student interactions.
- Interpret and provide rationale for college policies, procedures, and requirements
- Discuss and reinforce linkages and relationships between instruction program and occupation/career
6. Data Collection and Analyses - Supporting Action/Task May Include:
- Utilize the CRM student retention system to track all facets of student success
- Determine student needs for services and maintain a specified overall retention rate for all students on caseload
- Analyze retention and data to identify trends and potential solutions
- Compile data and generate reports and prepare documentation for individual student records
7. Caseload Management - Supporting Action/Task May Include:
- Assess student needs. Develop and implement individualized student plans
- Provide on-going support to students in accordance with the needs and strategies identified within the plan
- Continually monitor academic progress of assigned students and collaborate with faculty and staff to provide early and timely interventions
- Develop new resources for students based on individual need