Great Wolf Resorts Careers

Join Our Pack

Great Wolf Resort's inbound call center is Madison's best kept secret, and we are looking for new Pack Members (employees) who are as passionate about customer service as we are. We offer a competitive hourly wage, as well as a monthly bonus based on sales and customer focus. No matter what your position, you'll receive the benefits of working for a company that cares for its employees.

Apply Now We are hiring for positions in our call center.

About Us

Creating Family Traditions, One Family At a Time.

From years of cultivating our foundation, we have learned that our guests are not only looking for unique amenities but also unique family entertainment experiences. Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

Great Wolf Lodge is North America’s Premier Family Entertainment Brand and an icon in the hospitality industry. Through innovation and dedication to customer service excellence the company has grown to thirteen resorts, and counting.

In 1997, the first Great Wolf Lodge resort opened in Wisconsin Dells, WI. Almost overnight, a new trend in the hospitality industry was born, combining quality accommodations with the finest in family recreational activities – all under one roof. Great Wolf Resorts quickly identified that this new concept of a fully-integrated, branded vacation experience was something that could be replicated in markets across the country.

• 1997: Wisconsin Dells, WI
• 2001: Sandusky, OH
• 2003: Traverse City, MI and Kansas City, KS
• 2004: Sheboygan, WI
• 2005: Williamsburg, VA and Pocono Mountains, PA
• 2006: Niagara Falls, ON and Mason, OH
• 2007: Grapevine, TX
• 2008: Grand Mound, WA
• 2009: Charlotte/Concord, NC
• 2014: New England/Boston, MA
• 2016: Southern California/Garden Grove, CA
• Joining the Pack in late 2016: Colorado Springs, CO

Great Wolf Resorts continues to expand its “paw print” by licensing the Great Wolf Lodge brand and providing expertise in hotel and waterpark development, hotel and waterpark construction, and hotel and waterpark management.

Apply Now We are hiring for positions in our call center.

Benefits

All Pack Members

• 401K
• Waterpark passes
• Discounted stays for you and your family and friends
• Monthly activities
• Optional rotating weekends

Full Time Benefits

• Health
• Medical Insurance provided by Dean, Unity, or Anthem
• Delta Dental
• Superior Vision
• Cigna Life Insurance
• Short and Long Term Disability through AFLAC
• Flex Spending
• Paid time off and Holiday pay

Apply Now We are hiring for positions in our call center.

Training

Our training team is committed to providing you with all of the training that you need to provide every guest with exceptional service. All training is paid training, and lasts a minimum of two weeks, with a mix of classroom and practical training. All equipment needed will be provided at the end of the training period.

Great Wolf Resorts believes in having a coaching environment for our Pack Members. Our Team Leaders are here to provide any assistance needed to continue your career path.

Apply Now We are hiring for positions in our call center.

Great Wolf Resorts Difference

Great Wolf Resorts has the expertise in managing indoor waterpark hotel projects from concept through development through grand opening through successful operations, while providing owners with development opportunities no one else can replicate.

Experienced Management Team

The Great Wolf Resorts Management Team includes experts in design, development, construction, pre-opening, revenue management, sales, marketing, brand integration, resort operations, and risk management.

Brand Equity

Fueled by an aggressive and award-winning integrated marketing platform, Great Wolf Lodge continues to enjoy high brand awareness, industry-leading guest satisfaction scores, and strong repeat and referral guest visitation.

Proprietary Amenities

Each resort features a portfolio of popular, proprietary brands that provide reasons for guests to return time after time. Some of these include MagiQuest®, Scooops® Kids Spa and Cub Club™.

Innovation

The innovative spirit at Great Wolf Resorts is based on the premise that it’s not enough to be the first with an idea; but to set standards for excellence throughout the company. Great Wolf Resorts constantly evolves the guest experience with new and exciting attractions, programs, and proprietary brands, giving Great Wolf Lodge one of the highest repeat and referral rates in the industry among its guests.

Waterpark Experts and Respected Industry Leaders

Exceptional safety and risk management record
Award-winning waterparks and programs
Innovative, energy efficient designs
Aquatic risk management
Customized training programs
Design, operations and maintenance protocols
Preventative maintenance programs

Revenue Management & Analytics

Centralized reservations with efficiencies of scale
Internal website design, development, optimization and analytics
Fully integrated, real time yield management and distribution
Operational analytic services

Accounting & Financial Services

Accounts payable and payroll processing
Budget preparation and financial reporting
Cash management

State-of-the-art Information Technology Systems

Best-in-class, fully integrated technology platform
Property Management, Point-of-Sale, Inventory and Revenue Management Systems
Strategic business intelligence platform providing operational & financial data
Centrally hosted redundant systems supporting business continuity and disaster recovery plan

Integrated Sales and Marketing Resources

Aggressive and award-winning marketing platform
Historical data and extensive consumer research
Marketing analytics

Strong Brand Equity and Brand Standards

Industry leading guest satisfaction scores
Strong repeat and referral guest visitation
Proven brand standards and internal audits
Custom training programs

Apply Now We are hiring for positions in our call center.