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Open Interview Event: Distributor/Customer Support
Generac
S45W29290 Wisconsin 59
Waukesha, WI 53189
(262) 544-4811
S45W29290 Wisconsin 59
Waukesha, WI 53189
(262) 544-4811
Generac Power Systems – Work with the leader in the power industry! Our Waukesha Corporate office has new opportunities available on our Distributor Support Team. We are seeking individuals who possess a strong attention to detail, can provide excellent care and service to our Distributors. This is a full-time position with the hours of Monday - Friday, 8:00am - 5:00pm.
The Distributor Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Distributor Support Supervisor.
Essential Duties and Responsibilities:
· Provides excellent customer care to customers in a timely manner.
· Provides accurate information to customers in a friendly manner.
· Maintains a “customer first” attitude at all times.
· Performs other duties as assigned.
Basic Qualifications:
· High School Diploma or equivalent;
· 2-3 years of experience handling a high volume of inbound calls or in a customer support role.
Preferred Qualifications:
· Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook);
· Excellent verbal and written communication skills;
· Strong customer service skills;
· Excellent math skills;
· Ability to investigate and utilize strong analytical skills to help identify root cause and corrective actions;
· Ability to keyboard 40 wpm while on the phone with customers;
· Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
· Ability to troubleshoot issues, offer accurate information;
· Ability to work independently with a high attention to detail;
· Ability to stay calm under pressure;
· Previous experience using SAP or equivalent ERP.
Generac offers an excellent benefits package including health, life, dental, vision, vacation, employee stock purchase program, company matched 401K, career development and more!
The Distributor Support I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. This position reports to the Distributor Support Supervisor.
Essential Duties and Responsibilities:
· Provides excellent customer care to customers in a timely manner.
· Provides accurate information to customers in a friendly manner.
· Maintains a “customer first” attitude at all times.
· Performs other duties as assigned.
Basic Qualifications:
· High School Diploma or equivalent;
· 2-3 years of experience handling a high volume of inbound calls or in a customer support role.
Preferred Qualifications:
· Intermediate proficiency with Microsoft Suite (e.g., Word, Excel, Outlook);
· Excellent verbal and written communication skills;
· Strong customer service skills;
· Excellent math skills;
· Ability to investigate and utilize strong analytical skills to help identify root cause and corrective actions;
· Ability to keyboard 40 wpm while on the phone with customers;
· Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
· Ability to troubleshoot issues, offer accurate information;
· Ability to work independently with a high attention to detail;
· Ability to stay calm under pressure;
· Previous experience using SAP or equivalent ERP.
Generac offers an excellent benefits package including health, life, dental, vision, vacation, employee stock purchase program, company matched 401K, career development and more!
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