CCS Professional - Facilitator
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Racine, WI 
Posted 7 days ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services of WI and Upper MI, in collaboration with Racine County, is currently seeking a Comprehensive Community Services (CCS) Professional - Facilitator to join our growing team.

The creation of comprehensive, individualized treatment and recovery plans and services - using a focused, community-based approach - is an area of proven expertise and experience for LSS and a vital component to success in CCS programming. We work cooperatively with county health and human services staff and other local resources to bring together a range of services best suited to the needs of each client.

This position involves the care and treatment of adults and adolescents diagnosed with a mental illness or substance use disorder. Position delivers psychosocial rehabilitative services in accordance with a CCS plan of care. Works with other case managers, consulting psychiatrist, front desk staff, the director of quality assurance, consumers and managers. Has outside contact with community agencies, consumer family members and various hospital units. Position is also responsible for CCS assessment and service plan development.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Facilitator Focus:

  • Formulate recovery focused client-centered treatment plans for clients on his/her caseload, under the supervision of the clinical coordinator.
  • Coordinate agency staff and community resources to support and implement client-centered treatment plan goals.
  • Provide medication management by supporting client in taking medications in compliance as directed by the supervising physician.
  • Formulate appropriate discharge plan with assistance of client and clinical director.
  • Provide supportive counseling and crisis intervention, as needed.
  • Maintain a treatment oriented environment and assure consistency in carrying out treatment objectives.
  • Participate in staff meetings and in-service trainings, as required.
  • Maintain flexible work schedule to adequately meet program needs, which may include working during the evening.
  • Provide medication management by supporting client in taking medications in compliance as directed by the supervising physician.
  • Provide oral and written communication that is appropriate to the task and in accordance with agency, DHS 36 and Medicaid standards.
  • Make intervention and assessment decisions using the "Best Practice" philosophy.
  • Work collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
  • Communicate pertinent information on a timely basis and participate in clinical supervision case reviews, staffing's, and/or case planning meetings.
  • Complete all necessary health care/medical and financial record documentation required to maintain complete medical and financial billing records.
  • Complete and coordinate appropriate and timely medical record documentation, which may include assessments, follow-up contacts, crisis plans, administrative, demographic, insurance, and financial information.
  • Perform other duties as assigned, including responding to an emergency event.


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, and medical checks, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor's degree in Human Services field required. Master's degree preferred.
  • Experience with treatment programs involving adults and youth with mental illness and/or substance use disorder.
  • Knowledge of Chapters 36, 34, 51, 54, 55 and Mental Health.
  • Ability to respond to crises and to make appropriate assessments as to resolution.
  • Knowledge of community resources.
  • Ability to interact professionally with clients who may be challenging and potentially hostile.
  • Ability to think critically and problem-solve while completing assessments and developing safety plans with consumers.
  • Ability to work well with treatment team and community members.
  • Interacts with the public in a professional manner.


The incumbent of this position must have a valid driver's license and reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record is required.


Ability to communicate both in verbal and written format, effectively and efficiently in job.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is regularly required to sit at a desk, some filing, answering the phone, computer usage and driving. This position may bend/stoop, crouch, climb stairs and kneel. This position may require the ability to access a variety of locations in the community. The employee must react appropriately in times of crisis.

The incumbent of this position works in an office environment. The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel on day trips as required; at least 50%. Some overnight travel may be required.

We want you! Apply today to join our team.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Travel Required
Yes. Daily local travel


Bachelor Degree or better in Hum. Serv. or Related Field.

Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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