The Broadband Technician III position performs complex installations, disconnects and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro E. These services include, but are not limited to, video service, HSD Services, and home/business phone service. This position performs advanced troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc.). This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable. This position will be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.
Perform complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services that are offered for single, multi-family, and/or commercial dwellings. Position may be responsible for inspection and correction of NESC safety violations for new construction builds, new service drops and legacy facilities, both overhead and underground, as it relates to the Oregon Administrative Rules (OARs) Division 0860-024 and 0860-028 governing joint use, as enforced by the Oregon Public Utility Commission (OPUC) Position may be responsible for the coordination of underground drop burial work with contractor and in-house underground burial crews, filling out, submitting and pickup up permits from government agencies as required to perform work in the ROW, tracking and updating status within the systems. Duties also include inspections ensuring that work performed meets all construction and government standards and pre-inspection verifies of serviceability of new customers regarding finding the best, most efficient and cost-effective routes to provide service.
Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC NEC and NESC).
Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, fiber connections, hardline cutovers, and install or remove equipment (i.e. converters).
Test equipment to identify and repair signal strength issues and ensure optimum reception. Use Locators, TDR’s, FDR’s and read system maps required.
Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.
Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.
Equal Opportunity Employer
At TDS, we believe that diversity makes us stronger. We embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. We are stronger together!
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