The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes, but not limited to, supervisory tasks in Damage Prevention and Facility Locating related to daily operations, planning, and scheduling for WPS. The Operations Supervisor is responsible for overseeing the damage prevention and facility locating activities related to the company's transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers' needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials. Their first concern is to ensure the safety of employees, customers, and contractors during all work applications.

The Operations Supervisor/Senior Operations Supervisor may rotate to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

• Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
• Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc.
• Coach, counsel, and train employees for improved efficiency, productivity, availability, safety performance and adherence to core expectations. Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Develop and monitor key performance metrics, which measure current and past performance and drive superior quality and services in a cost effective manner.
• Ensure that all customer expectations are met through timely response and quality work. Resolve issues relating to customer concerns/questions. Address emerging issues proactively.
• Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
• Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate.
• Represent Wisconsin Public service in contacts with the customer, the general public, municipalities, cities, townships, contractors, and their employees; use negotiation skills to resolve conflicts, engagement skills to build networks to enhance good working relationships.

• High school diploma, HSED or GED
• Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports.
• Working knowledge of union contracts and employee relationship building.
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Strong communication and organizational skills are a benefit.

• Knowledge of utility facility locating
• Strong computer skills (data entry, reading reports, work planning, etc.)
• Technical training beyond high school