Are you friendly? Are you professional? Are you knowledgeable and have the ability to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities and personal and professional growth within a well-established organization?
If you love helping people feel confident about their financial journey and enjoy working in a friendly, supporting, and engaging environment, then our Inbound Member Contact Specialist position at Altra Federal Credit Union is the perfect job for you!
As a Member Contact Specialist, you will:
Act as the virtual branch for many of our members locally and nationally answering inbound calls, emails, live chats and cross selling of products and services. Driven by knowledge, efficiency, and high-value interactions, the Member Contact Center creates a positive experience by embracing a "member-first" mindset.
Responsibilities include, but are not limited to:
A High School diploma, GED or HSED is required. A minimum of one (1) year of similar or related experience is required. Previous fast paced environments would be helpful, but not required. Call center experience preferred, but not required. Bilingual abilities are a plus!
This position is 40-hours a week; candidates must be able to work within the operating hours of 7:30 a.m. CST and as late as 5:30 p.m. CST, Monday through Friday. The La Crosse WI market employees are required to work one to two Saturdays per quarter from 7:45 a.m. to 12:15 p.m. at the Onalaska WI office.
The Member Contact Center is housed at the Operations Center in Onalaska, WI or La Crosse, WI, however work from home / remote work opportunities can be considered for those candidates who live within Altra's approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
Pay and Benefits:
Why work at Altra?
Altra is proud to be a Great Place to Work certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!